Return Policy

RETURN & REFUND POLICY

At North Thompson Living, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

By placing an order on our website, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

ORDER POLICY ACKNOWLEDGMENT

By completing a purchase through our website, you acknowledge and agree that:

You have reviewed and accepted our return conditions and timelines.
You understand the return and refund procedures described below.
You agree to contact us directly before initiating disputes or chargebacks.
In the event of a payment dispute, order records, tracking information, and communication history may be used as supporting evidence.

RETURN ELIGIBILITY

Eligible items may be returned within 30 days of delivery, provided the following conditions are met:

Products must be unused, unworn, and in original condition.
Items must be returned in their original packaging whenever possible.
Products may only show normal inspection handling.
Customers are responsible for return shipping costs.
Returns showing signs of misuse, damage, excessive wear, or unauthorized alterations may not qualify for a refund.

Once your return has been received and inspected, processing typically takes 5–7 business days.

HOW TO REQUEST A RETURN

To begin a return request, please contact us at:

info@norththompsonliving.com

Please include:

Your full name
Order number
Reason for the return
Photos of the item if damaged or defective
Your shipping address

After reviewing your request, we will provide further return instructions if your return is approved.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

For your protection, we recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please send:

Your order number
A description of the issue
Clear photos or a short video showing the problem

Once reviewed, we may offer:

A replacement item
A partial refund
A full refund
Store credit

Depending on the situation, returning the item may not always be necessary.

Replacement orders are generally processed within 7–14 business days.

LOST PACKAGES

If your package is lost during transit, please contact our support team as soon as possible.

We will work with the shipping carrier to investigate the issue and assist with:

Replacement shipments
Refund requests
Delivery investigations

Packages marked as delivered by the courier may require additional verification before compensation can be approved.

REFUSED OR UNCLAIMED PACKAGES

If an order is refused, unclaimed, or returned due to an incorrect shipping address provided by the customer, a processing and shipping fee may be deducted from the refund amount.

Customers are responsible for ensuring shipping information is accurate before placing an order.

ORDER CANCELLATIONS

Orders may be canceled before shipment by contacting us immediately at:

info@norththompsonliving.com

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery according to this policy.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, we strongly encourage you to contact us first so we can help resolve the matter quickly and fairly.

In the event of a payment dispute or chargeback, North Thompson Living reserves the right to provide supporting documentation, including:

Order confirmations
Shipment tracking details
Delivery confirmations
Customer communication records

Opening a chargeback without first contacting our support team may delay the resolution process.

IMPORTANT INFORMATION

Return shipping costs are the responsibility of the customer unless otherwise stated.
Shipping fees are non-refundable unless the item is defective or incorrect.
We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other external factors.
Certain hygiene or personal-use items may not be eligible for return once opened or used.