Shipping Policy

SHIPPING POLICY

At North Thompson Living, we are committed to delivering your order safely, efficiently, and with care. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

ORDER PROCESSING

All orders are carefully reviewed and prepared before shipment to ensure accuracy and quality.

Please allow:

  • 1–3 business days for order processing

  • Additional time during peak seasons or promotional periods

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

ESTIMATED DELIVERY TIMES

Estimated delivery times typically range between:

  • 5–15 business days depending on destination and shipping conditions

Please note that delivery estimates are not guaranteed and may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Seasonal demand

  • Global logistics disruptions

North Thompson Living works with trusted shipping partners to ensure orders arrive as quickly and securely as possible.

SHIPPING COSTS

We are pleased to offer free shipping on all orders.

No minimum purchase is required.

All packages are delivered directly to your shipping address at no additional cost unless otherwise stated during checkout.

HOW TO PLACE AN ORDER

Shopping with North Thompson Living is simple:

  1. Select your desired products and add them to your cart.

  2. Proceed to checkout and review your shipping information carefully.

  3. Choose your preferred secure payment method.

  4. Complete your purchase through our SSL-encrypted checkout system.

  5. Receive your order confirmation email immediately after purchase.

TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking updates to appear after shipment.

SHIPPING DELAYS

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances outside our control.

Possible causes include:

  • Customs inspections

  • Severe weather

  • Carrier interruptions

  • High seasonal order volume

  • International transportation delays

We appreciate your patience and understanding during these situations.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details during checkout.

North Thompson Living is not responsible for:

  • Orders shipped to incorrect addresses entered by the customer

  • Failed deliveries due to incomplete address information

  • Delays caused by address verification issues

Please contact us immediately if you notice an error in your shipping information after placing your order.

SHIPPING INSURANCE

For additional peace of mind, optional Shipping Insurance may be available during checkout.

Shipping Insurance helps protect eligible orders against:

  • Lost packages

  • Damaged shipments during transit

LOST OR DAMAGED PACKAGES

If your insured package is lost or arrives damaged, please contact us within 7 days of delivery or expected delivery.

To help us review your request, please provide:

  • Your order number

  • Tracking information

  • Photos of damaged items or packaging if applicable

Once approved, we may offer:

  • A replacement shipment

  • Store credit

  • A refund where appropriate

SHIPPING INSURANCE EXCLUSIONS

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Packages marked as delivered by the carrier

  • Theft after confirmed delivery

  • Delays caused by customs or shipping carriers

  • Delivery delays outside our control

CUSTOMER SUPPORT

If you have questions regarding your shipment or require assistance with your order, our support team is happy to help.

North Thompson Living
Email: info@norththompsonliving.com